Parent FAQ
Payment & Cancellations | Where? | Safety & Insurance
What's the difference between your teachers and other tutors/teachers?
All of our teachers are actively teaching in schools. They are up-to-date on State standards like the Common Core and its method of instruction. Our classroom teachers understand differentiated instruction and the need to develop personalized curriculum with clear academic goals for your child.
How do I know which teacher is the best for my child?
When you book a session, our algorithm will select and suggest teachers experienced and competent in teaching your child's grade level in the specific subject(s) you've chosen.
How do I know my child is learning?
Ask your child's teacher. Talk with your child about what they are learning and see positive results on tests and report cards.
Is the instruction personalized to my child's academic needs?
Yes. The teacher will use their expertise to create a customized lesson plan and assign curriculum for your child. You may review and discuss this curriculum with the teacher.
Who pays for the additional materials recommended by the teacher?
The cost of additional materials is your responsibility. Once you and the teacher have agreed on the materials and cost, the teacher will purchase the items and submit a receipt to you for reimbursement.
Do the teachers assign homework?
Additional homework is an option decided on by you and the teacher.
How do I get in contact with the teacher?
The teacher will contact you within 4 hours of booking a session to discuss your academic concerns and expectations, and to determine where to facilitate the session. You will also be provided with the teacher’s contact information (email and phone number); however, we do request that you wait at least four hours before contacting the teacher. HIRE A TEACHER
How can I change to another teacher?
Your satisfaction is our priority. Contact us to discuss your situation and we will quickly resolve the matter.
What if I am dissatisfied with the service provided by the teacher?
Your satisfaction is our priority. Contact us to discuss your situation and we will quickly resolve the matter.
How much of the tuition being paid supports local teachers?
At least 70% of the tuition is paid directly to the teacher. The remaining percentage is used to cover expenses related to operating My Credentialed Teacher.
QUESTIONS? PHONE (866)378-3224 OR SUBMIT A CONTACT US FORM
Payment & Cancellations | Where? | Safety & Insurance
Payment & Cancellation
How do I pay for my child's session?
Payment must be made in advance electronically via our website. HIRE A TUTOR
Do you have any discount packages?
Yes, we have two ways to earn discounts.
Prepay for 12 hours and save 5% or prepay for 24 hours and save 10%
How early do I need to schedule a session?
Please cancel at least 36 hours prior to the scheduled session. Our teachers are professionals and appreciate the advance notice.
When do I need to cancel a session by?
36 hours before the scheduled session. Our teachers are professionals and appreciate the advance notice.
What happens if I do not cancel a session before the 36 hour grace period?
50% of the fees paid will be refunded for sessions cancelled 24-36 hours in advance. 0% of the fees paid will be refunded on sessions cancelled less than 24 hours in advance.
What happens if we are late to meet a teacher at the designated meeting time?
Please try to arrive 5-10 minutes before your session as there is no makeup of time missed. A teacher will wait 30 minutes past a scheduled start time for a student to arrive. We understand that circumstances arise. See below for how to add more time if additional time is needed to make up the time missed.
Can I add more time during a current session?
Yes. Request more time from the teacher. If agreed, the teacher will notify us of the extension at the end of the session which will be billed at your child's current rate.
What happens if a teacher is late to a scheduled appointment?
Feel free to directly contact the teacher. Our teachers know the penalty for being tardy. Contact us immediately if a teacher is not accessible.
Depending on your schedule, if a teacher is late you may request that the teacher stay late to make up the scheduled time or we can provide a partial refund for unused time. Be sure to contact us and let us know what time the teacher arrived.
What happens if a teacher does not show up for a scheduled appointment?
Contact us immediately. We will verify the appointment on the calendar, contact the teacher, and get back to you.
QUESTIONS? PHONE (866)-378-3224 OR SUBMIT A CONTACT US FORM
Payment & Cancellations | Where? | Safety & Insurance
Where?
Does the session have to be in my home?
We prefer the home because it is familiar and hopefully without distractions; however, our teachers will coordinate with you to find the most convenient and conducive location for a productive session. Other venues include coffee shops, libraries, parent's office, and the teacher's classroom. For the safety of the student, we do not allow teachers to facilitate sessions at their own residences.
What do I need to provide for a successful teaching session?
A quiet, well-lit comfortable space with a table and chairs away from any distractions.
What regions are your teachers offering their services?
Currently, our teachers are in the San Francisco Bay Area. Please provide us with your contact information and the region where you're requesting services and we will work diligently to find a teacher in your area.
QUESTIONS? PHONE (866)378-3224 OR SUBMIT A CONTACT US FORM
Payment & Cancellations | Where? | Safety & Insurance
Safety & Insurance
Have your teachers been fingerprinted and had background checks?
Yes, the policy is that all actively employed teachers are fingerprinted and have passed background checks.
Our teachers have also taken all necessary health precautions required by the district, including passing a TB test.
Are your teachers insured?
Our teachers are insured through our company's policy and some have their own teachers' insurance.
Can the teacher drive my child to and from a location?
We do not insure teachers for driving students, nor do we recommend it.